What is the NDIS

The National Disability Insurance Scheme (NDIS) is a national initiative that provides funding to Australians aged under 65, who have permanent and significant disability.

If you are eligible the NDIS will work with you to develop a personalised plan that outlines the supports and services needed to meet your goals.  Funded services and supports can include assistance with household tasks, personal care, community access, allied health therapies, assistive technology, accommodation and more.

Are you eligible for the NDIS?

Eligibility criteria

The National Disability Insurance Agency (NDIA) is responsible for assessing your eligibility to participate in the NDIS.  To be eligible you must:

  • Be under 65 years of age (My Aged Careapplies over 65)

  • Be a resident of Australia

  • Have an impairment or condition that is likely to be permanent (lifelong) and that stops you from doing everyday things by yourself


Steps for eligibility criteria:

Step 1: Review the requirements on the NDIS Access Checklist.

Step 2: Call the NDIA on 1800 800 110 to discuss your eligibility.

Once you have contacted the NDIA to discuss your eligibility and they believe you may be eligible for the NDIS, you will be sent an Access Request Form.

How we can help with your NDIS plan

The Disability Housing Centre can help you navigate the application, planning and implementation process, and to help you achieve your NDIS plan goals.  If your NDIS plan includes Support Coordination as one of your funded supports the disability housing centre can work with you to implement and maximise your NDIS plan. Our Support Coordination service is designed to help you get the best from your NDIS plan, offering specialist support and expertise in exploring housing options.

Your individual NDIS plan will help inform the type of supports and services that will be of most benefit. Our support coordination service will support you to connect with local services and providers of your choice that are relevant, appropriate and personalised to your needs and disability.  These might include assessments by physiotherapists or occupational therapists, accommodation services, equipment suppliers and others.

NDIS Quality and Safeguards Commission

The NDIS Quality and Safeguards Commission is an independent agency established to improve the quality and safety of people with disability by ensuring NDIS service providers are doing the right thing.

If you are unhappy with how we have responded to or handled your feedback, you can contact the NDIS Commission at any time.


You can also escalate any concern or complaint directly to the NDIS Commission.


Read more:


NDIS Commission: Handling complaints and fixing problems (easy read)


NDIS Commission contact details


Phone 1800 035 544 (free call from landlines) or TTY 133 677


Email contactcentre@ndiscommission.gov.au


Post NDIS Commission, PO Box 210, Penrith NSW 2750


Visit NDIS Commission

Feedback and complaints

Is your feedback a complaint?

Thanks for feedback!